Do you know which action you start and end each day of your life? There is a situation in which you are forced to choose and, therefore, take decisions. This situation, which repeats many times each day, is conflict. It may concern needs, resources, interests, values or relations. It is worth making yourself aware of how important the process of conflict is in our lives, what an inseparable element of shaping ourselves it is, as well as our relations with others.
In this article, as a mediator, I will share some thoughts connected with how to effectively handle disputes and how to resolve conflicts, thereby making them effective tools of management.