Communication

One of the key competencies of a leader is the ability to communicate effectively with others. This applies to relationships with colleagues at various levels of the organization as well as with customers.

Communication is any process of transmitting and receiving information between people that produces specific effects. These effects are often unintended, and difficulties arise from many causes, such as word choice, differing values, or cultural background.

In this section of the Toolbox, we present models of communication and messages to help you better understand how communication works and how to model it.

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