“Effective teamwork begins and ends with communication” (Mike Krzyzewski), and clear, precise, and open communication is one of the biggest challenges for a leader (and a “human”). It is therefore worth understanding and being able to create messages with a specific meaning. Is it worth paying attention to what you say, or how you say it? How to build messages?
The “I” message allows us to express our feelings and expectations towards another person in such a way that they are not perceived as hurtful and do not undermine their self-esteem. How do you build an “I” message?
Verbal communication is interpersonal communication that uses voice, and its tools are spoken and written language.Do you think the way of speaking is more important to the recipient of the message than the content of the transmitted information?